About Me
I'm Rob Sheldon, an independent IT support specialist with over 30 years of hands-on experience working for both small businesses and multinational corporations as well as assisting home users and volunteering in schools.
I help home users and small businesses stay secure, connected and confident with their technology. I focus on clear communication, practical solutions and reliable support without the jargon or sales pressure.
Whether it's troubleshooting, new setups, networking or ongoing care, my goal is to make technology feel simpler and dependable so you can focus on your day.
Services & Pricing
Home IT Support
Technology should make life easier, not more stressful. I provide clear, friendly, jargon‑free support for home users in and around Basingstoke — whether you need help fixing a problem, setting up new equipment, or simply building confidence with everyday tech.
PC & Laptop Troubleshooting
If your computer is running slowly, crashing, or behaving strangely, I can diagnose and fix the issue.
Issues I can deal with include (but are not limited to):
Slow performance
Software problems
Crashes and error messages
Wi‑Fi & Internet Help
A reliable internet connection is essential. I can improve your home Wi‑Fi setup so everything works smoothly.
Support includes:
Improving poor coverage
Router setup and optimisation
Virus & Malware Removal
If your device has picked up something suspicious, I can clean it safely and make sure your system is protected going forward. Please note though, even with antivirus software installed there is no 100% guarantee that all malicious content will be blocked.
New Device Setup
Getting a new laptop, phone, tablet, or printer should be exciting — not confusing.
I can help with:
Device setup and configuration
Email accounts
Apps and essential settings
Data Transfer & Backup
Whether you’re moving to a new device or want to protect your files, I can set up secure, reliable backup solutions:
Cloud backup
Local backup
File transfers between devices
Email Setup & Troubleshooting
From Outlook to Gmail to iCloud, I can help you get your email working properly across all your devices.
Home Office Setup
If you work from home, I can help you create a smooth, comfortable setup:
Monitors, webcams, and accessories
Printer setup
VPN and remote‑work optimisation
Digital Confidence Coaching
If you’d like to feel more confident using your devices, I offer patient, one‑to‑one guidance tailored to your pace and goals.
Business IT Support
Running a small business means juggling a lot — your IT shouldn’t be one of the things slowing you down. I provide comprehensive, reliable IT support tailored to the needs of small businesses in and around Basingstoke.
Microsoft 365 Setup & Management
Whether you’re moving to Microsoft 365 for the first time or need help managing an existing setup, I can take care of everything. This includes:
Microsoft 365 setup and migration
User account management
Shared drives and permissions
OneDrive and SharePoint configuration
Everything is handled with clarity and care, without unnecessary jargon.
Virus & Malware Removal
If your system has picked up something suspicious, I can clean it safely and make sure your system is protected going forward. Please note though, even with antivirus software installed there is no 100% guarantee that all malicious content will be blocked.
Backup & Data Protection
Keeping your business data safe is essential. I can set up dependable backup solutions that fit the way you work, including:
Cloud‑based backup options
NAS (network‑attached storage) systems for secure local storage
Guidance on best practices for data protection and recovery
Your data stays protected, accessible, and under your control.
Ongoing Support & Maintenance
For businesses that want peace of mind all year round, I offer maintenance contracts that provide continuous, reliable support.
Get in touch for more details.
Friendly, Efficient, Jargon‑Free Help
If you’re looking for IT support that’s approachable, trustworthy, and easy to work with, Basingstoke Tech Haven is here to help. I focus on clear communication, practical solutions, and support that genuinely makes your day easier.
Remote Support
Remote support is a quick and convenient way for me to help you without needing a home or office visit — but I know it can feel a bit worrying if you’ve never used it before. That’s why I make your privacy and security the top priority.
You Stay in Full Control
A remote session only begins when you choose to start it. You must approve the connection on your device, and you can see everything I do on your screen while I’m connected.
I Cannot Reconnect Without Your Permission
Once the session ends, the connection is completely closed.
I have no way to reconnect to your computer later unless you explicitly approve a brand‑new session. There is no hidden software, no background access, and nothing that allows me to return without your say‑so.
Clear, Safe, and Transparent
You can end the session at any time
No permanent software is installed
Nothing runs in the background
Your data stays private — I only see what you choose to show me
Remote support is designed to be safe, simple, and fully under your control from start to finish.
Pricing
I believe in clear, fair, and honest pricing with no surprises. Everything is explained in plain English, and you’ll always know what to expect before any work begins. My goal is to make things easier, not add stress — and that includes how you’re charged.
I offer a "No Fix, No Fee" guarantee, so in the unlikely event I am unable to resolve your issue you will not be charged.
On‑Site Support
Home Users
Flexible options depending on the size of the job.
£40 per hour
£75 for a 2‑hour visit (pre‑booked)
£110 for a 3‑hour visit (pre‑booked)
Minimum charge: 1 hour
After the first hour (or after a pre‑booked visit), time is billed in 15‑minute increments
Business Clients
Straightforward, predictable pricing for reliable on‑site support.
£75 per hour
£250 for a half‑day visit (4 hours)
£550 for a full‑day visit (8 hours)
Minimum charge: 1 hour
After the first hour, time is billed in 15‑minute increments
Remote Support
A convenient option for smaller issues or quick fixes, handled securely and always with your permission.
Home Users
£30 per hour
Minimum charge: 1 hour
Business Clients
£60 per hour
Minimum charge: 1 hour
Here to Help
If you have any questions about pricing or you’d like to discuss a job, just get in touch. I’m always happy to offer guidance and help you choose the most suitable option for your needs.
Contact Me
Basingstoke Tech Haven
Hours
Mon | 08:00 – 16:00 | |
Tue | 08:00 – 16:00 | |
Wed | 08:00 – 16:00 | |
Thu | 08:00 – 16:00 | |
Fri | 08:00 – 16:00 | |
Sat | Closed | |
Sun | Closed |
Book a visit or remote session
Frequently Asked Questions
Please email me at support@basingstoketech.com if you cannot find an answer to your question.
I live in Chineham and support customers across Basingstoke and the surrounding villages.
Standard hourly visits can usually be arranged quickly. Pre‑booked 2‑ or 3‑hour visits (for home users) and half‑ or full‑day visits (for businesses) should be scheduled in advance to guarantee availability.
Absolutely. If you’re not sure whether your issue needs a quick remote session or an on‑site visit, I can advise you before booking so you choose the most cost‑effective option.
I aim to respond to emails and web inquiries within 48 hours. The quickest way to get a response is to call me on 07442584539 If I am unavailable via phone, please leave a message and I will get back to you as soon as possible.
Pricing is simple and transparent. Please see the Services & Prices section of the site for more details. I also offer a "No fix, No Fee" guarantee, if I can't resolve your issue you don't pay a penny.
Yes. I can come to your home or small business to diagnose issues, set up equipment, or provide hands‑on support.
Absolutely. Many problems can be fixed quickly and securely using remote support tools, saving you time, money and avoiding the need for a visit.
I use a product called Zoho Assist to remotely connect to your computer. Please see the Remote Support Policy for full details on how this works.
I chose Zoho Assist because it offers the right balance of security, simplicity and transparency for my customers.
Joining a session is quick and easy — no complicated downloads, no confusing prompts, and no permanent software left behind. I provide you with a unique link to type into your web browser in order to start the session. The link cannot be reused once the session is complete, a new link is required for a new session.
All connections use industry‑standard encryption to protect your data and privacy.
Every session is recorded for your peace of mind. You can request a copy at any time, and I keep recordings for 12 months as part of my professional standards.
I cannot reconnect to your device without your express permission. You stay in control at all times.
Zoho Assist gives me the features I need to support you properly, without passing unnecessary costs on to you.
I help with Windows PCs, laptops, home networks, Wi‑Fi issues, printers, tablets, and smartphones. If it’s part of your home or small‑business setup, I can usually support it.
No. I'm completely independent and don't sell hardware or take commissions. If I recommend something, it's because it genuinely suits your needs. However, there is absolutely no pressure to take any recommendations, the final decision always rests with you.
I do. I support sole traders, home offices and small teams with setup, troubleshooting, networking etc. I can also offer ongoing support via support contracts, please contact me for more details on this option.
Yes. I can advise on the best methods for backing up your data, disaster recovery procedures and other security options such as protection from ransomware.
I can assist with checking for viruses and malware and attempt removal. Please note that no antivirus software offers 100% protection, although having an antivirus product installed is highly recommended. There are various paid for and free antivirus products, and I can discuss these with you to find a suitable solution.
Yes. Your details are kept private, stored securely and only used to provide support. I never sell or share your information to third parties. For full details please see the privacy policy at the bottom of the site or click here: https://websites.godaddy.com/privacy-policy
Yes, I am fully insured and also hold a current basic DBS certificate. Please see the "Insurance and Professional Standards" section of the site for more details.
For home users payment can be made via cash, bank transfer, card or mobile phone (Apple Pay/Google Pay).
For business clients payment by bank transfer or card. Please see Section 3 of the terms and conditions for more details.
Remote Support Policy
How Remote Access Works
When remote support is needed, I’ll send you a unique, secure session link. You choose when to start the session, and once connected, you’ll be able to see everything I do on your screen in real time. You can end the session at any moment — you stay in complete control from start to finish.
Your Control and Consent
I can only access your device when you explicitly approve the connection.
Once the session ends, the connection is fully closed.
I cannot reconnect later without your permission.
No hidden software is installed, nothing runs in the background, and no access remains after the session. Your privacy and control are always the priority.
Security and Encryption
All remote sessions use secure, encrypted connections to protect your data. I only see what you choose to show on your screen — your files, emails, passwords, and personal information remain private at all times.
Session Recording
For transparency and professional standards, every remote session is securely recorded.
A copy can be provided to you on request
Recordings are stored safely for 12 months
They are then permanently deleted
This provides a clear audit trail and added peace of mind.
Unattended Access (Business Clients Only)
If your business requires ongoing support, I can set up unattended access — but only with your explicit consent. You can revoke this access at any time. This option is never enabled without clear agreement.
Your Privacy
Your information is treated with the utmost care. Nothing is shared, sold, or used for marketing. Any logs or recordings related to your support are stored securely and deleted after 12 months. Your trust and privacy are central to how I work.
Insurance and Professional Standards
Fully Insured
I’m fully insured for the work I carry out, giving you complete peace of mind during any visit.
Public Liability Insurance protects you and your property during on‑site work.
Professional Indemnity Insurance covers the advice and technical support I provide, ensuring you’re protected even in the unlikely event something goes wrong.
These policies are in place to give you confidence that you’re always in safe, responsible hands.
Professional Standards
You deserve IT support that feels safe, reliable, and genuinely professional. That’s why I work to clear, transparent standards designed to protect you, your devices, and your data — whether I’m helping at home, remotely, or in your business.
DBS Checked
I hold a current Basic DBS check, offering reassurance when I’m working in your home or workplace. Trust and professionalism are central to how I operate, and being DBS checked is an important part of that commitment.
Secure Working Practices
Whether support is delivered remotely or in person, your privacy and security always come first. Remote sessions are encrypted, fully controlled by you, and cannot be reconnected without your explicit permission. Any logs or recordings are stored securely and deleted after 12 months.
Independent & Unbiased
I don’t sell hardware or software and I don't take commissions or push unnecessary upgrades. Any recommendations I make are based solely on what’s genuinely best for you.
Basingstoke Tech Haven